Business Intelligence: Transforming Data into Exceptional Customer Experiences
Picture a world where your business decisions are guided by a crystal-clear understanding of your customers’ needs and behaviors. In...Continue reading
Powerful Tools, Expert Insights: RDI’s Speech Analytics Advantage
Imagine unlocking the hidden potential in every customer interaction. Speech analytics isn’t just about understanding words—it’s about decoding customer sentiment,...Continue reading
Embracing Growth: Chris Griffin’s Dale Carnegie Journey Inspires RDI
At RDI, we believe that personal growth and professional development go hand in hand. That’s why we’re always excited to...Continue reading
Proud and Loud: RDI Celebrates Diversity and Inclusion in Cincinnati Pride Parade
At RDI, our commitment to diversity and inclusion goes beyond words—it’s embedded in our culture and daily practices. We believe...Continue reading
How to Enhance Contact Center Performance with Speech Analytics
In today’s competitive market, understanding the nuances of customer conversations isn’t just an advantage—it’s a necessity. But how can you...Continue reading
RDI Corporation Wins Prestigious Awards at the 2024 USA Customer Experience Awards
Celebrating Excellence in B2B Customer Experience, Learning & Development, and Use of Customer Insight & Feedback [Blue Ash, Ohio] –...Continue reading
QA Impact on Performance
In collaboration with a prominent cable company, RDI set out to enhance QA scores, increase conversion rates, and reduce costs....Continue reading
Embracing Sustainability: A Strategic Move for BPO Partners
In the heart of the nation, where strong values of hard work, community collaboration, and responsible living thrive, the push...Continue reading
Cultivating Business Intelligence
A global healthcare device manufacturer faced significant customer support, efficiency, and training challenges when entering the U.S. market. With client...Continue reading
How to Successfully Recruit in 2024
“Good help is hard to find” is a timeless adage bemoaned by employers throughout history and across every discipline who...Continue reading